Returns & Exchanges

At YesSmartwatch.com, we strive to ensure customer satisfaction. Please review our returns and exchange policy, tailored to meet the needs of Bangladeshi customers.

Return Eligibility

• Products can be returned or exchanged within 7 days of delivery if they are defective, damaged, or incorrect.
• Items must be unused, with all original packaging, tags, and receipts intact.

Non-Returnable Items

• Products damaged due to misuse or mishandling are not eligible for return or exchange.
• Certain items like clearance or sale items may not be eligible for return.

Process for Returns & Exchanges

1. Contact Us: Notify our customer support team within 24 Hours after receiving the product via phone or email.
2. Verification: Our team will verify the issue and guide you through the return or exchange process.
3. Pickup or Drop-off:
   • For Dhaka city, we may arrange a pickup for eligible returns.
   • For outside Dhaka, customers may need to send the product back via a courier service.
4. Refund or Replacement:
   • Refunds will be processed within 7-10 business days after we receive and verify the returned product.
   • Exchanges depend on product availability.

Refund Method

• Cash on Delivery Orders: Refunds will be made via bKash, Nagad, or bank transfer.
• Other Payment Methods: Refunds will be processed back to the original payment method.

Conditions for Exchange

• Exchanges are subject to product availability. If the requested product is unavailable, you may choose another product or request a refund.

Important Notes

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective product).
• For hygiene reasons, wearable devices may only be returned if they are unused and in their original packaging.

For any assistance with returns or exchanges, contact us at [Insert Contact Details]. We’re here to ensure a smooth and satisfying shopping experience!